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Help Desk Support II
Ref No.: 18-27828
Location: Denver, Colorado
Job Title: Help Desk Support II (2017-2045a)
Location: Denver, CO
Duration: 8+ Months Contract


Job Description:
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • May require an associate's degree in a related area and at least 3years of experience in the field or in a related area.
  • Familiar with a variety of the field's concepts, practices, and procedures.
  • Relies on experience and judgment to plan and accomplish goals.
  • Performs a variety of complicated tasks.
  • May lead and direct the work of Contractor staff.
  • A wide degree of creativity and latitude is expected.