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Field Engineer 4
Ref No.: 18-27509
Location: Greenville, South Carolina
Position Description
Driving: No
Location: Greenville, SC 29605


Seeking a Dell hardware service Technician with minimum of 3 years hands on experience working on Dell laptops, Desktops and tablets.
What to expect:
· Support and troubleshoot issues while onsite if the parts shipped did not resolve the issue.
· Work independently as well as within a team to resolve onsite customer requests efficiently and effectively.
· Real time status updates to our ticketing system is required, resolving or escalating tickets to the appropriate party when necessary.
What skills do I need to be successful in this position?
•Patience
•Strong IT background with a focus Hardware support of Dell products
•Excellent communication (verbal and written), time management, and developmental skills.
•Ability to multi-task in a fast paced environment.
•Professional appearance and attitude when interacting with our clients’ in-person
What are the qualifications I need to have?
•3+ years of relevant hands on Dell hardware experience
•Excellent troubleshooting skills with related hardware components