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Field Engineer 4
Ref No.: 18-27289
Location: SALT LAKE CITY, Utah
Position Description:
Seeking a Field Service Technician with minimum of 3 years hands on experience working on Dell laptops, Desktops and tablets.
This is a driving position. You will be responsible for responding to onsite hardware break fix requests at multiple customer locations each day.

What to expect:
· Support and troubleshoot issues while onsite if the parts shipped did not resolve the issue.
· Maintain timeliness to customer requests and assigned tickets. We provide cx 4 hour service windows (AM-PM service) and we make every best effort possible to make that window.
· Work independently as well as within a team to resolve onsite customer requests efficiently and effectively.
· Real time status updates to our ticketing system is required, resolving or escalating tickets to the appropriate party when necessary.
· While you will be working independently for the most part, you do have the support of our internal service delivery team when in need of assistance.