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Stockton INT- Customer Service Representative
Ref No.: 18-26708
Location: Stockton, California
Requirements:
  • Complete the order entry process with a high degree of accuracy for orders originating from telephone, fax, e-mail and EDI.
  • Answer incoming customer phone calls in a professional manner.
  • Follow up to ensure that customer issues are resolved both promptly and thoroughly.
  • Research delivery or invoicing discrepancies and issue credit as necessary.
  • Research any delivery and/or invoicing discrepancies and work with the customer on a resolution, may include issuing credits and handling returns.
  • Proof other Customer Service Representative's orders for mistakes.
  • Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value.
  • Answer technical inquiries regarding our products and providing updates on the status of orders.
  • Communicate clearly and professionally.
  • Assist customers on resolutions related to product availability issues.
  • Maintain appropriate controls and documentation to ensure SOX compliance.
  • Willing to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes.
  • Able to continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
  • Follow all Company related safety/environmental rules and regulations.
  • Perform other duties as assigned by the Customer Service Manager to ensure a positive customer experience.

Qualifications:
  • High School Education required, Associate's Degree or higher preferred.
  • 1-2 years previous experience in customer service for a manufacturing company, call center or building supplies industry is STRONGLY preferred.
  • Previous order entry experience.
  • Product knowledge as it relates to the Building Material and/or Door industry.
  • Ability to work independently and effectively in a fast paced team environment.
  • Strong decision making and analytical skills.
  • Excellent phone and written communication skills.
  • Excellent PC skills including Microsoft Office and AS400.
  • Strong ability to multi-task while maintaining a high level of attention to detail.
  • Organizational skills with the ability to maintain detailed records.
  • Ability to establish and continually develop professional relationships with customers and other functions within the organization.