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Electronic Communications Lead
Ref No.: 18-26384
Location: Alpharetta, Georgia
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Job Title:        Electronic Communications Lead
Location:        ALPHARETTA GA 30005
Duration:        0- 12 Months Contract

Hours:            9:00am to 6:00pm (Mon to Fri)

Job Duties & Responsibilities:
  • The Online Communications Specialist will help support the Online Communications Supervisor in day-to-day management of content on
  • He/she combines knowledge of current website design/development internet technologies with a good understanding of digital engagement best practices (including content marketing, messaging/design, and SEO).
  • He/she should also have a Communications/Brand background as well as a Technical background for completing and troubleshooting web-related issues.
  • Maintains Web Pages
  • Prioritizes and updates existing web content based on new requests, defects, or enhancements to keep webpages up to date and current.
  • Uses JIRA to submit, follow up and complete page design/development requests to our design/dev team, or uses the CMS directly to create jobs and enter/edit content.
  • Reviews web pages for errors, bad links, missing files, etc. to make certain UPS is represented accurately to the general public, stakeholders, and competitors.
  • Facilitated formatting of images and artwork and other graphics for webpages to present aesthetically pleasing pages to all parties that access these pages.
  • Uses technical expertise to coordinate and comply with IT process and security controls (ie: SSL certificate updates, DNS changes, vanity requests, security scans and more).
  • Tests new web functions to insure that all users can access the web pages regardless of their software platform.
  • Plans and Implements Knowledge Center Web Strategy
  • Supports Supervisor when meeting with other communications groups (content team, PR, advertising, sponsorships, marketing, sales, etc.) to determine what content and functionality features are required for best user experience.
  • Works with Supervisor to understand both the budgetary constraints and the current technology available to best determine a web strategy that presents a clear, effective message in a cost effective manner.
  • Supports Supervisor when meeting with other communications groups to coordinate UPS messages to ensure consistency of meaning across all channels.
  • Manages internet development vendors as directed by Supervisor to implement changes within budget and project scope.
  • Consults with Brand group to make sure that any changes to website are within brand guidelines
  • Works with content stakeholders to ensure compliance on search-engine optimization best practices are being reviewed in new content requests.
  • Maintains knowledge of internet trends to offer latest, relevant technology to website users.
  • ANALYZES WEB TRAFFIC Knowledge and Skills
  • Demonstrates a working knowledge of techniques for soliciting and gathering information; identifies appropriate sources of information
  • Identifies the root cause of production conversion issues; resolves implementation issues; designs production conversion plans and schedules and implements technology according to plan; monitors the effectiveness of implementation against design specifics; provides recommendations for making deployment and implementation more efficient.
  • Recognizes the basic impact of technology on UPS business, services, and processes; identifies technological barriers in achieving desired objectives; maintains appropriate breadth and depth of technological knowledge for current work assignment.
  • Establishes and manages working relationships with vendors.
  • Finalizes terms of contracts, sets expectations, and/or evaluates vendors to ensure products or services meet expectations.
General Requirements
  • Bachelors Degree in Communications, Marketing, or Business preferred or equivalent business experience or completion of certificate in graphic design, web design or new media program.