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Project management
Ref No.: 18-26336
Location: San Jose, California

JD:
· Experience in project management activities/ PM Tools
· Experience working with ticketing software and knowledge of standard support methods and procedures.
· Prioritize queue with SLA standards.
· To organize work, problem solve, and multi-task.
· Provide excellent customer service in a fast paced environment.
· Perform other projects and duties as assigned.
· Assist clients over conference call on the computer.
· Exposure of metrics and data collection