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Endpoint Technical Lead
Ref No.: 18-25739
Location: Carrollton, Carrollton, Texas
Position Description
Duration: 1 year with possible temp to perm
This is a Technical Lead client facing position
This is a versatile role providing technical leadership, process assessment, and development in the Endpoint Management (Desktop Management) service streams for Client.
The Technical Lead role is asked to contribute to the estate of knowledge and process development for delivering End Point Management Services by participating as a Subject Matter Expert in Software Distribution Technologies, Image Development, and to provide oversight and interface with Application Packaging, Security/Anti-virus and mobility management Teams.
The Lead Technical Analyst must be capable of filling in or providing guidance to any member of the team he/she leads.
Candidates must have strong organizational skills along with being process driven and conversely, must drive process development and adherence.
The Lead Endpoint Tech is responsible to assess and recommend innovative use and implementation of new features and technologies related to desktop management in with the objective of enhancing our customer’s End User Experience while driving efficiencies into all aspects of our service delivery.
The EPM Lead Tech must effectively work with other technologists in our teams to define and execute our service strategies.
This role often will interface with client IT Management, and Client Account Management Teams, as well as with other technology team members from our organization.
This person is responsible to assume a leadership role in overseeing the Desktop and Desk-side services, coordinating and monitoring dependencies and between End User Service, Enterprise Computing Platform Services, and Endpoint Management service streams.
The Lead Tech may also serve as a top tier support resource for evaluating and remediating complex technical challenges faced by our clients and technology teams.
Key Technical areas of Expertise Note:
Candidates are expected to be familiar with purpose, function, and interactions of all areas of expertise listed below.
Candidates are not expected to be Subject Matter Experts (SME) on all these areas
but should have SME level expertise on two or more of these:
Microsoft SCCM 2012 – Design, Configuration, Administration
Microsoft SCCM OSD – Image Development and Deployment
Microsoft Deployment Toolkit (MDT ) – Image Development and Deployment
Windows Operating System Deployment
User State Migration Tool (USMT)
Desktop related Group Policy Objects (GPO)
Software Distribution
Patch Management
Security / Anti-virus – McAfee, Symantec
Mobility Management
Thorough understanding of Application Packaging and related processes
Desktop and Application virtualization Soft/Advisory Skills Candidates must have strong experience and skills in all soft skills listed below.
Team Leadership
High Quality Written and Oral Communications
Conflict Management
Innovation and Technology Planning