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SUPPORT TECHNICIAN
Ref No.: 18-25473
Location: Baltimore, Maryland
Job Title: Support Technician
Duration (Durations most are extendable/renewable): 06+ Months
Location: Baltimore, MD

 
Job Description:
  • Communicate effectively with all levels of customers including administrators, staff, students and vendors
  • Installs and supports new devices along with accompanying software (These devices can include computers, tablets, projectors, document cameras as examples)
  • Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures
  • Installs and configures supported device operating systems
  • Performs routine diagnostics and maintenance with multiple operating systems
  • Installs and configures applications and other supported software packages
  • Tests new releases for supported systems
  • Performs network support and troubleshooting duties
  • Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages
  • Troubleshoots hardware and software issues
  • Assists teachers with resolving device related problems
  • Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity
  • Coordinates with vendors when necessary
  • Participates as team member on small and/or large projects
  • Records activities in the work order system
  • Updates/Creates internal supported system documentation
Required Skills
  • Associates Degree in a related technology area
  • Minimum of three (3) years experience installing, upgrading, troubleshooting and maintaining device software
  • Knowledge of Windows and Apple hardware and software platforms
  • Ability to perform technical tasks with minimal supervision
  • Must be able to follow oral and written directions
  • Any equivalent combination of experience and training, which provide the required knowledge, skills and abilities will be considered.
  • Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
  • Ability to lift 50 pounds and climb a ladder
Desired Skills:
  • Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware vendor specific certifications.