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Help Desk Support 3
Ref No.: 18-25359
Location: Des Monies, Iowa
Title:Help Desk Support  (574547)
Location: Des Monies , IA
Duration: 9 Months

Job Descrption: 

The Division of Acute Disease Prevention, Emergency Response and Environmental health is seeks software and administrative program support for the AMANDA permitting and licensing application.
The support part of the job will require the candidate to answer supports phone calls from the system users and troubleshoot basic issues with the software.  The candidate will assist users with basic questions and escalate other application issues to a technical team.  The candidate must have good communication and personable skills as well as the ability to work independently.  The program administration part of the job will include some data entry, management and logging of payments received, and follow up on issues with license applications requiring investigation.

Required Skills:
  • Experience providing customer support to end users via phone and email
  • Experience with large amounts of data entry for data conversion from a legacy system to new system
  • Experience troubleshooting various issues for end users via phone and email
  • Experience providing status updates to stakeholders.