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Communication Service Operator
Ref No.: 18-25343
Location: St. Louis, Missouri
Serves as a communications nucleus for St. Anthony's hospital by processing incoming, outgoing, and inter-department telephone and paging traffic, relaying information to requested personnel, physicians, patients, and the public. Activates hospital emergency notifications, including Cardiac Arrest and Rapid Response conditions. Serves as a hospital answering service for multiple departments; performs after hours dispatch call duty for Security and Maintenance and Construction. Performs clerical and data entry duties to promote effective and efficient communication services.
Demonstrates an active knowledge of applicable computer applications, including word-processing, database access, and e-mail. Possesses working knowledge of Nortel PBX consoles and AMCOM Switchboard application. Possesses excellent verbal and written communication and interpersonal skills to adapt to different personalities and deal with all hospital customers. Possesses good telephone voice quality and etiquette, reacting quickly and calmly in emergency situations. Demonstrates a positive customer-oriented approach. Maintains sound judgment in complaint situations. Requires a high level of sensory awareness including attention to detail and accuracy for call processing.