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Licensed Insurance Customer Service Representative
Ref No.: 18-24653
Location: Jacksonville, Florida
Job Title: Enrollment Counselor
Work Location: Jacksonville, FL 32224
Job Description:
An Inbound and Outbound Enrollment Center handles both inbound calls from the customers and will make outbound calls to enroll the customers utilizing provided scripts. We are looking for individuals that can handle both incoming and outgoing calls from the customers that will be able to professionally advise our clients on the company insurance benefits being offered to them, enroll them in those benefits, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services and increase product penetration by encouraging the customer to consider other plans offered by the company. The job duties include but are not limited to:
  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Making outbound calls to encourage enrollment
  • Ability to overcome objections and present company products
  • Researching required information using accessible resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Identifying, escalating priority issues
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required.
  • Completing call logs and call reports as necessary and updating them in the database.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments.
  • Resolve customer issues professionally
Skills and Specifications:
  • Technical expert in related computer applications.
  • Familiar with Enrollment system not required but preferred
  • Great communication skills as well as ability to work with others in close manner.
  • Good keyboard skills and impressive telephone etiquette.
  • Able to react effectively and calmly in emergencies
  • Able to maintain customer confidentiality.
  • Positive Attitude
  • Related product knowledge.
  • License Required: Life Insurance or Accidental Insurance or Health Insurance License