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Customer Service Representative
Ref No.: 18-24395
Location: Woodridge, Illinois
Job Title: Customer Service Representative
Work Location: Woodridge, IL, 60517
 
Job Description:

 
A high-volume call center representative that will be efficiently answering general claim inquiry calls; our representative will also be identifying and directing escalated customers’ concerns to proper teams for timely resolution while providing an outstanding and compassionate customer experience. Duties include but are not limited to:
  • Perform clerical duties, including: data entry, filing paper documents, email, calendar management, and word processing
  • Handle claim files (locate/request claim files, accurately and thoroughly documents customer interactions, contact other offices/teams, etc.)
  • Make contact with customers on newly established property claims
  • Accept inbound inquiry calls from customers on existing property claims
  • Retrieve, print, fax, or mail supporting documentation to vendors or others as directed
  • Provide back-up for any support functions in the office
  • Contact or receive contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
  • Complete all necessary forms, logs documents into the system, and routes them to the appropriate parties

Job Qualifications:
  • High School Diploma or equivalent with previous experience in either customer service  and/or a professional work environment
  • Good organization skills with timely follow-up skills
  • Good oral and written communication skills
  • Knowledge of Excel and Word
  • Performs routine tasks of basic complexity under general supervision