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Professional Customer Service Representative
Ref No.: 18-23907
Location: Lake Mary, Florida
 
  • In this role, the Customer Service Representative (CSR) responds to customer verbal and/or written inquiries. 2 years minimum working experience with an emphasis on experience with intake calls. CSR must have alert listening skills in order to record specific details about customer inquiries. CSR must have strong written and verbal communication skills.
  • This is not a typical call center environment. Our customer service is based on sick pay taxes, disability claims and vendor inquiries. We work with dual monitors and must navigate between multiple systems, applications and screens during the call all while completing a thorough ticket for research submission. Must be able to perform independent research and identify correct department to escalate for resolution, utilizing all resource tools available. Must be able to identify a customer facing issue and use common sense to assist/resolve the caller's needs. Must have the ability to learn and retain a variety of insurance industry products; comprehend varied research information understanding service systems and compliance regulations.
  • Minimum typing speed of 50 wpm preferred;
  • Excellent attendance and punctuality;
  • Ability to adapt well to changes;
  • Ability to integrate and process information;
  • Knowledge of Windows, helpful;
  • Ability to incorporate constructive feedback.
  • CSR must commit to Monday through Friday availability. Working hours range from 8:00 am to 6:00 pm, eastern. Manager will set specific shifts once all candidates are onboard. CSR must be able to work weekends/nights/holidays, if the need should arise for overtime.
  • Business Attire
  • Business Casual