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Independently performs, verifies, and provides feedback on complex and varied chemical and solvent management services (registration, barcoding, inventory scanning, delivery, pick-up, and tracking of hazardous materials) for a varied client base.
Reviewing, creating, and maintaining of company data log sheetsFollows well defined procedures as outlined by Best Practices, SOPs & work instructions. Take direction from Site Supervisor/Manager regarding daily dutiesCommunicates with supervisor any customer issues or potential problemsDispose scan hazardous wasteDelivery of chemicals within a laboratory environmentSustaining and maintaining of solvent stockroom inventoryOrdering and replenishment of solventsAssisting in registration of chemicals into a chemical databasePerforms daily cycle counting (inventory scanning) barcoded chemicals using handheld scanner in laboratory environments.Providing customer support to clientsWorks effectively with a diverse cross-functional team.Performs other duties as assigned by management.
Non-Negotiable Hiring Criteria:
Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.Must deliver excellent customer service to include maintaining a professional appearance at all times.Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary.Must be proficient with a computer and the Microsoft Office suite of software.Have demonstrated initiative in previous work experience.Expanded tactical thinking that considers the impact on the broader organization.Show concern for well-being & success of others.Must possess a high level of communication skills to provide guidance to others in performing the work, to effectively present information and respond to questions or customer service requests and interact with various levels of the customer’s organization.Must be able to provide suggestions for corrective action and preventive customer service.Must be organized and detail oriented to be able to prioritize own and other’s work and meet business productivity metrics.Must be able to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issuesListen to customer concerns, effectively diffuse dissatisfaction, and quickly identify course of action with first call resolution within established turnaround timesAttend required training sessionsParticipate in projects and perform all other duties as assignedMust be able to maneuver a pallet jack, and able to consistently and independently lift 50+lbsMust be able to maneuver 50L and 200L metal drums independently
Must possess a High School Diploma and preferably an Associate’s degreeMust be able to read, write and speak EnglishExperience in laboratory setting or services preferred; experience in GLP/GMP environment preferredProactive approach to problem solvingAdapt to flexible and changing schedule in short noticeAbility to self-manage and operate independentlyDetail oriented, problem solver, promotes team environmentComputer/software skills. (Outlook, Excel, Word, Power Point)Display high level of confidentialityDemonstrate sense of urgencyStrong time management and organizational skills
Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environmentsRequired to work independently at customer locationExtensive walking may be requiredMay pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc.)Must be able to lift, push and pull 50+ pounds consistently.May be able to use material handling equipment such as push carts, hand trucks, and pallet jacksDepending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety glovesSteel toe shoes, and safety glasses are required while performing chemical handling and delivery.Must be able to work hours required to get the job done
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About LanceSoft Inc
Lancesoft is one of fastest growing and largest clinical staffing firm in the U.S. and an employer-of-choice for over 1000+ consultants - this may be your opportunity to join us!
We recruit top-notch talent for Healthcare, Pharmaceutical, Technology, Telecom, Retail and Distribution, Energy & Utilities, Banking/ Finance, Manufacturing, Automobile, Media, Transportation, and Government clients coast-to-coast across the US, Canada and India. We are one of the fastest-growing companies in the industry and
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