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Senior Information Systems Specialist (1st Shift Help Desk Analyst)
Ref No.: 18-23430
Location: Washington DC, District of Columbia
The client is seeking a Help Desk/Desktop Support Analyst with strong Help Desk, Support experience to serve as part of a Tier 1 organization. This contractor position will be in support of Client Board's Help Desk and the analyst who fills this position will be required to work a set schedule that will require Sundays. The hours of service will be on the Help Desk's 1st Shift from 7a to 330p. The successful candidate for this position is eligible to work over 40 hours a week, as required by the Shift Supervisor.

The client will only consider candidates who can work those designated hours.

The candidate should demonstrate strong technical knowledge and experience with Microsoft Outlook 2016, Office 2016, Active Directory, Microsoft Lync/Skype for Business, Client Desktops/Laptops/Tablets, Dell Desktops/Laptops/Tablets and Microsoft Windows 7.x and 8.x. The successful candidate will be expected to interface with internal customers and various technical support teams. The demonstrated ability to follow standard operating procedures and processes is essential.

The contractor is required have:
  1. At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via CA Service Desk or BMC Remedy.
  2. At least Two years' experience in desktop/laptop troubleshooting and Mainframe monitoring or operations support.
  3. Excellent written and oral communications are required as this position will interface with clients via phone and e-mail. Demonstrated ability to concisely summarize and document client issues is required.
  4. At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2010, 2013 and 2016), and Microsoft Outlook
  5. Experience with Mainframe operations a plus including working knowledge and skill operating z/OS, JES2, VTAM, NetView, TSO, and the use of JCL to monitor and initialize Mainframe resources.
  6. Strong Level 1 network and VPN diagnosis and troubleshooting skills.
  7. Knowledge of AirWatch, iPhone or similar smart phone support.
  8. Demonstrated analytical and problem solving skills.
  9. Strong interpersonal and communication skills who can work with people at various levels of the organization.
  10. Familiar with maintaining documentation and communication via Microsoft Office solutions such as SharePoint, Excel, Word and Outlook.
Warm Regards,