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Claims Specialist
Ref No.: 18-23169
Location: Northbrook, Illinois
Job Title: Claim Associate
Location: Northbrook, IL 60062
Work Hours: 8:30 AM – 5:00 PM (Monday – Friday)
 
Detailed Job Description:
 
The purpose of the department is to provide support and assistance to our customers. You will play a vital role to ensure client deliver on their promise to help restore our customer’s lives after they’ve had a loss. In this vital role, you will be responsible for the following duties:
  • Obtain information regarding the death of an insured via the telephone, and create a new loss claim via our OTIS claim system.
  • Put the customer at the center of what you do.
  • Respond to questions and/or concerns from Company agents and customers.
  • Interpret and apply concepts based on claim policies and procedures.
  • Working in a collaborative team environment to handle large call volumes.
  • Maintain confidentiality of customer and agent information.
  • Supports pending follow ups and death audit searches 
Qualifications:
  • Excellent customer service skills and a passion to help others.
  • Ability to learn and apply knowledge of insurance contracts, claim procedures and customer service philosophies.
  • Excellent verbal and written communication skills.
  • Ability to type 45+ wpm.
  • Ability to document notes on the OTIS claim system by utilizing basic grammar and spelling.
  • Ability to communicate clearly, professionally, and empathetically.
  • Must have good organizational skills and be able to multi-task.
  • Intermediate with Microsoft Office (Word, Excel, Outlook)
  • Atlas mainframe and Cyberlife system knowledge is beneficial.
  • Ability to empathize, actively listens to, and deal sensitively and professionally with customers and agents.
  • Requires the ability to maintain acceptable attendance according to the company attendance policy.
  • Prefer 2+ years of customer service experience.
  • Previous Claims experience preferred.
For more information – please contact:

Dinesh Namdev
Direct: 703-889-6878
Email: dineshn@lancesoft.com