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EDI Business Analyst
Ref No.: 18-23065
Location: Plainsboro, New Jersey
Title: EDI Business Analyst
Duration: 2 Months with possible extension
Location: Plainsboro, NJ 08536
 
Job Description:
  • Project management of Customer Service eCommerce initiatives including EDI and Customer Portal
  • Work with customers to grow electronic utilization and manage process of on-boarding new and existing customers
  • Responsible for interfacing with Customers, Sales, Sales Operations, Accounts Receivable and Information Services for all integration related activities
  • Work with field Sales team to explain electronic options to current/potential customers
  • Responsible for tracking and resolving production system problems, developing and maintaining reporting to identify and correct issues
  • Act as the liaison between company end user teams and vendor partners for any setups or system related issues.
  • Partner with cross-functional teams to define rules for exceptions (i.e. order exceptions)
  • Support order process by identifying issues (pricing, item number, unit of measure, discontinued items, incorrect account information), determining root cause, report findings, providing recommendations and driving resolution to the problem
  • Create and analyze processes and procedures and make recommendations accordingly
  • Create documentation, including SOPs and training documents
  • Train team on eCommerce tools
  • Monitor and manage third-party vendor relationships supporting call distribution, EDI, ERP, eCommerce platforms
  • Handle any other duties and/or projects, as assigned, for the benefit of the organization
 
Education: Bachelor's degree (B.A.) from four-year college or university; or five or more years in customer service, eCommerce project management or equivalent combination of education and experience
Certifications: EDI; LEAN certification a plus
 
Experience: Two (2) or more years of experience working in a customer on-boarding/customer integration role and/or training; or equivalent combination of education and experience. E-Commerce or project management experience within a business-to-business environment. Experience with Global Healthcare Exchange (GHX) a plus
  • Passion for customers and delivering the best possible service experience
  • History of successfully managing complex projects from inception to completion in a timely manner
  • Understanding of Order to Cash process and related systems, specifically Oracle
  • Since of urgency and proven ability to work under pressure
  • Outstanding communication skills, both verbal and written; ability to communicate effectively with customers, employees, management and cross-functionally for positive customer outcomes
  • Ability to be detailed oriented, very organized, know how to prioritize and manage multiple projects, easily adapt to change     
  • Interpersonal skills with ability to professionally interact with all levels of personnel required. Must treat others with respect; work with integrity and ethically: uphold organizational values.
  • Work efficiently in high paced environment, and truly self-manage their days
  • Critical thinking, analytical, problem solving and follow up skills are essential
  • Knowledge of Integra and the products and markets in which we sell or equivalent medical device industry experience
  • Must be able to give and welcome constructive feedback; contribute to building a positive team spirit a friendly and engaging work environment
  • LEAN management/Kaizen knowledge a plus
  • Must be able to read and write in English.  Must be able to demonstrate comprehension of written English by successfully completing unassisted written tests, including, but not limited to, Work Instructions and Standard Operating Procedures.
  • Must observe company policies and safety procedures at all times.
  • Must be able to give and welcome constructive feedback; contribute to building a positive team spirit.
 
Regards,
 
Gaurav Vatsa
13454 Sunrise Valley Drive, Suite 120, Herndon, VA 20171
Direct: 703-889-6667 | Fax: 703-889-6500
GauravV@LanceSoft.com  | www.LanceSoft.com
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