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Billing Analyst/Customer Service
Ref No.: 18-22970
Location: Parsippany, New Jersey
Job Title: Billing Analyst- Customer Support
Job Location: Parsippany, NJ
Contract: 6+ Months
Essential Duties:
  • Process manual commission payments and billings
  • Monitor payments to ensure accurate and timely commission processing.  This includes working with our corporate AP and Treasury departments. 
  • Take calls and answer emails regarding commissions from travel agents and our franchisees
  • Serve as contact point for internal and external inquiries regarding travel agent commissions 
  • Research commission inquiries and provide resolution
  • Maintain accurate travel agent contact and payment information
  • 2+ years customer service and or finance/accounting experience
  • Bachelor's Degree in Business or any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities
  • Intermediate/Advanced Microsoft Office knowledge required
  • Must have experience in Excel (Basic formulas, Pivot tables and Vlookups)
  • Must be able to make judgment calls regarding the resolution of issues
  • Ability to organize and prioritize responsibilities effectively in order to meet deadlines
  • Demonstrate ability to effectively work with all levels within the company, including executive management
  • Multi-task on competing priorities which are all deadline sensitive
  • Strong verbal and written communication skills
  • Oracle, MicroStrategy, and SPE experience a plus
  • Hotel/hospitality experience a plus