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Customer Service | New Account Associate
Ref No.: 18-21510
Location: Lincoln, Nebraska
Job Position: Customer Service | New Account Associate
Work Location: Lincoln, NE 68506

Job Description:
  • This position is responsible for processing new securities account applications, new account documents, depositing checks, submitting brokerage account transfers, and maintaining daily blotters of financial transactions to adhere to AFS, LLC policies and procedures.
  • This position will need to work closely with the PFR to obtain complete and accurate information.
Key Responsibilities:
  • Review new account applications for completeness and adherence to company policies and federal regulatory guidelines.
  • Accurate data entry of customer and transaction information into broker dealer back office system.
  • Process change of broker dealer requests with product providers and set up the accounts into the back office system.
  • Deposit customer funds into brokerage accounts and accurately process the transactions.
  • Process new business according to Service Level Agreements.
  • Meets the established standards for processes.
  • Conduct effective communication with registered representatives through outbound calls and email to clarify or complete account information.
  • Focuses on the customer while investigating complex situations, identifying problems, and following through to resolution.
  • Contact mutual fund companies for new account policies and procedures.
  • Process all new accounts within the Service Level Agreement (SLA).
  • Overtime may be necessary
For more information please contact