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Service Coordinator
Ref No.: 18-21506
Location: San Antonio, Texas
Job Position Details:
Job Title: Service Coordinator
Location: San Antonio, TX 78216
Duration:3 Month Contract and (Contract to hire)  
  • Assignment Start Time: ASAP
  • Assignment End Time: 90 days / Temp to Hire
  • Location: USA TX San Antonio (14690)
  • Time Sheet Frequency           Weekly
  • Hours per Day: 8
  • Hours per Week :40
Description:
  • High School or equivalent 3 years’ experience in dispatching or scheduling. Proficient with computers, Windows applications (Oracle experience a plus). Strong knowledge and abilities in MS Excel a must. The qualified candidate will be an integral part in the continued success and growth of the Inspections Department. This position requires a high energy level with a focus toward customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required. Scheduling inspections, preparing and invoicing inspections. Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections
  • Duties: · Scheduling and optimization of area sprinkler and fire alarm service work
  • Scheduling and optimization of all area inspections.
  • Input/Correct estimated hours to complete inspections during the scheduling process
  • Assign tasks to field in ACE for all scheduling
  • Pull inspection reports as requested
  • Demonstrate the ability to prioritize scheduling backorders in addition to resolving customer issues.
  • Reassign work as needed to manage customer's expectations making judgments based on current workloads and priorities.
  • Answer customer questions around contracts and coverage.
  • Work with centralized teams to make account updates.
  • Request rental equipment and/or outside resource coordination through supervisor.
  • Save or File Inspection documents
  • Perform other duties as directed.
Warm Regards,
Sujit jena  |  Associate- Recruiter
cid:image001.png@01D3A1A7.01B4E8C0
13454 Sunrise Valley Drive, Suite 120, Herndon, VA 20171
Direct: 571-353-3705
sujitJ@lancesoft.com | www.LanceSoft.com
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