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Desktop support technician
Ref No.: 18-21362
Location: Palo Alto, California
Position Description

Location: Palo Alto, CA
Duration: 4 months, C2H
Schedule: M-F with an 8-hour daily shift during opening hours or 7:00 am and 6:00 pm;

Interview Process: 1) Client interview via phone or in-person 2) In-person interview with Microsoft Site Tech 3) In-person meet and greet with Microsoft IT manager
Job Description:
Provide services maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
· General hardware break/fix to include diagnostics and troubleshooting to AV equipment
· Troubleshooting and software issues to maintain business continuity of AV systems
· Diagnose, and troubleshoot peripheral equipment and handhelds to AV equipment
· Optimizing hardware/software/networking products and configurations as scripted ensuring customer satisfaction.
Day to Day Work
· Participate in the configuration and support of internal systems.
· Perform repair and parts replacement on desktops/laptops/tablets used for AV rooms.
· Required to facilitate procurement-ordering PC/Mac and accessories
· Competent with AV operation, Skype meeting is a plus
· Apple/MAC hardware and software experience. is required... as the site has MAC equipment to support
· Monitor and document daily service activity.
· Demonstrate excellent customer service and customer interaction (via phone, e-mail and face to face).
· In this position, you will manage continuous improvement of service delivery, your schedule (demonstrate excellent time management) and your interaction with other departments including the IT Manager.
· You must be proficient with Microsoft applications, Windows 10, Windows 8.1, MS Cloud services Office 365, SharePoint, Bitlocker and general knowledge of domain environment.
· Work schedule will be M-F with an 8-hour daily shift during opening hours or 7:00 am and 6:00 pm.
· Work close with IT Manager on special projects
· Willing to work overtime when needed and on weekends
· Knowledge of Service Now ticketing system preferable, but not required.