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Procurement Operations Specialist
Ref No.: 18-21355
Location: Pittsburgh, Pennsylvania
Job Title: Procurement Operations Specialist
Location: Pittsburgh, PA

Description:

French 9AM -6 PM EST M-F
Mandarin/English language skills Sun-TH 8PM-5 AM 


Job Description Overview
  • The Procurement Operations Specialist is the face and voice of Company to our customers, building relationships in each interaction.
  • Specialists help our customers maximize the benefits of company's solutions to facilitate a global exchange of goods and services in the world's largest business to business trading community.
  • They use their expertise and collaborate with team members and customers across the globe to provide detailed solutions that exceed expectations.

Duties and Responsibilities
  • Provides inbound application and functional support for all relevant company applications, both internally and externally, by way of chat, webform and phone.
  • Resolves 80% of issues without escalation.
  • Respond to customer inquiries in a timely manner and within service level objectives.
  • Successfully documents all requests through the CRM system while adhering to all documented procedures.
  • Provides general assistance to other teams within Global Customer Support and Company.
  • Conducts all customer interactions in a manner that presents company in a positive light.
  • Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by company.
  • Ensures that individual performance meets or exceeds the department standards.
  • All other duties as assigned.
Basic Minimum Qualifications
  • Bachelor's degree or 2-year Technical school degree preferred.
Preferred Qualifications
  • Technical aptitude. Knowledge in computer hardware and software applications along with experience using the Internet.
  • Minimum of 1 year work experience preferred.
  • Customer focus and stress tolerance.
  • Superior communication and telephone skills.
  • Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
  • Strong troubleshooting and problem-solving skills.
  • Ability to adapt support style to align with the technical capabilities of the customer.
  • Previous customer service experience strongly desired.
  • Fluency in at least one foreign language is highly desirable.
  • Experience or education in working with individuals from diverse cultures preferred.
For more details please contact:
Divya Mishra
703-889-6503
divyam@lancesoft.com