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Job Title: Technical Support
Location: Glen Allen, VA
Provide workstation, and end user support. Provide maintenance and troubleshooting for 24/7 system with 350 users. Accurately troubleshoots and provides first-line diagnosis for all platforms and common business software and applications. Supports IT Replacement Program as assigned - includes: Configures, images, installs and maintains desktop and laptop workstations including building and deploying standardized computer software images and installing and personalizing computers at the individual user desk by transferring user files, shortcuts and settings to individual desktops and configuring, installing and updating any individual specific software. Must be able to lift 75 pounds.
Assist the Network Administrator in support of agency network equipment. Receive requests for DP-related help and information, and determine which requests to refer to other resources. Install, upgrade and maintain all agency workstation hardware and software. Provide user training to new and current staff. Perform software and hardware audits. Troubleshoot and resolve users’ PC problems. Maintain agency’s inventory of DP equipment and software. Share responsibilities with Network Administration, as needed, to assure WAN operational. Oversee equipment service by external vendors. It is very important to communicate well with users, to involve them in problem-solving and to support their continued learning of computer skills. Perform related work as assigned.
Considerable knowledge of and familiarity with equipment and systems in area of assignment, or good knowledge of programming, code design and flow-charting; knowledge in desktop and server Operating Systems (OS); considerable knowledge of the mission, goals and work performed by the unit or agency to which assigned; excellent evaluative skills and the ability to develop agency- and mission-specific applications and uses for available technology; knowledge of training/education theory and techniques and proven skills in the development and delivery of training; proven troubleshooting and analytical skills; good record keeping abilities; ability to maintain agency hardware software inventory system; ability to supervise; good oral and written communications skills; proven planning skills; ability to maintain confidentiality; ability to establish and maintain good working relationships with (as appropriate to assignment) co-workers, the public, outside agencies and vendors and their representatives; ability to work independently with minimal instruction and direction; good knowledge and command of English grammar and spelling; knowledge of agency-relevant office and business terminology; ability to maintain accurate records and to prepare concise reports; good organizational skills; good initiative; physical conditioning that permits activities including but not limited to heavy lifting, bending, stooping, stretching, carrying and moving equipment and supplies.
Possession of a bachelors degree in information systems/technology, math, business or a related field and two (2) years of directly related work experience (some supervisory work experience is required in those positions in this class which supervise) OR, any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
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About LanceSoft Inc
Lancesoft is one of fastest growing and largest clinical staffing firm in the U.S. and an employer-of-choice for over 1000+ consultants - this may be your opportunity to join us!
We recruit top-notch talent for Healthcare, Pharmaceutical, Technology, Telecom, Retail and Distribution, Energy & Utilities, Banking/ Finance, Manufacturing, Automobile, Media, Transportation, and Government clients coast-to-coast across the US, Canada and India. We are one of the fastest-growing companies in the industry and
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Click here to visit our website - www.lancesoft.com
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