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Service Support Analys
Ref No.: 18-20777
Location: Raleigh,, North Carolina
Title:  Service Support Analyst(572994) 
Location: Raleigh, NC 27603

Duration: 4+ Months
Wake Tech Community College requires a contractor with 12-36 months of experience working with desktop and laptop computers including installing, imaging and installing software applications.
Sample Role Types: Desktop Support Analyst, Help Desk Support Analyst
Expected Skills: Able to work successfully with guidance; cannot provide leadership to others; able to manage simple to medium complexity work efforts.
 Description (including, but not limited to):
1. Technical assistance and support to IT team to deploy hardware and software to end users
2. Hands-on technical assistance installing PC devices
3. Ability to connect and troubleshoot PCs during installation and attaching to the network
4. Install application software products either through vendor install process or packaged in software management product
5. Minor hands-on training to end users on Windows 10 operating system

Skills Required:
  • Install and troubleshoot Windows PC hardware to end users
  • Install software applications either by download or prepackaged from software management system
  • Basic troubleshooting to add PC devices to the network, add printers and reestablish browser shortcuts
  • Prepare Windows 10 images to PC devices