Previous Job
Previous
DelDOT Desktop Support Spec
Ref No.: 18-20744
Location: Richmond, Virginia
  • -Configuring and networking desktop computers
  • -Troubleshoot, diagnose and resolve issues with PC and other End Point Devices
  • -Strong Customer Service
  • -Strong attention to Detail regarding Documentation and other knowledge base article creation
  • -Strong knowledge of Software and OS deployment tools
  • -Ability to read and understand Powershell
  • -Working with Hardware and Software Vendors on procurement tickets / projects
  • -Self Motivated
  • Network problems at this level are more complex requiring the incumbent to probe for information when the nature and cause of the problem is unclear and the solution is not obvious.
  • Candidate should have had some prior experience with ticketing systems.
  • Candidate should have proven ability of working independently to resolve issues on multiple sites.
  • Travel may be throughout the State of DE using private vehicle
Regards
Saurabh
Saurabhk@lancesoft.com
703-889-6581