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Service Support Analyst- Senior
Ref No.: 18-20580
Location: Raleigh, North Carolina
Title: Service Support Analyst- Senior 
Location: Raleigh, NC
Duration: 12+ Months

The purpose of this position is to function as a Helpdesk Analyst providing consultation, support, and/or training to clients of computer or other information technology based system. 
The purpose of this position is to function as a Helpdesk Analyst providing consultation, support, and/or training to clients of computer or other information technology based system.  May provide routine and non-routine support for a broad range of information related technologies, or may provide in-depth support for a narrowly defined area of technology.
 
 Skill Required / Desired  Amount of Experience
Excellent verbal and written communication skills  Highly desired 5 years
Experience with HEAT Call Tracking or similar tool, Avaya or similar call distribution tool, Microsoft Windowns, Office 2010/2013/2016, O365. Highly desired 5 years
Experience and thorough knowledge in Active Directory administration, such as, creation/modification of accounts Highly desired 5 years
Ability to manage tasks and meet schedules; ability to write technical documentation that is easily understood by staff and customers. Required 5 years
Excellent Customer service and teamwork. Required 5 years
Ability to independently resolve routine and some non-routine problems. Ability to solve problems and perform diagnostics on software and/or hardware Required 5 years
Ability to identify and understand reoccurring problems and recommends solutions. Required 5 years
Ability to follow complex and/or detailed technical procedures. Required 5 years