Title:  Desktop Support Specialist (571937)
Location: Fayetteville, NC, 28301-5618
Duration: 12+ Months

Job Descrption:

Customer Desktop Support - Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.  Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success
Project Management -Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.  Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas .This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for.  This documentation is to be used by team members for operational standards of daily work.  This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).  All documentation should be reviewed annually

Skills Required:

• Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
• Installing and imaging new computers and loading appropriate software for customers
• Installing local and network printers and other peripherals and configuration of same
• Migrating data and user profiles
• Documenting process and procedures related to technical field support activities