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TM-Technical Writer
Ref No.: 18-20369
Location: White Plains, New York
Project Overview:
  • This role will support Client's Contracts and Tariffs department by Revising existing policy and procedure documents to ensure information is presented clearly, in a standard format and with a consistent tone through and across all documents; creating instructional manuals and flowcharts for all departmental processes; and assisting with related projects as needed.
 
Functions and Responsibilities:
  • Meet with department Manager and Analysts to acquire thorough knowledge of department processes and procedures.
  • Assist in the technical writing of department policies and procedures, including revising policies through existing protocol.
  • Revise existing manuals as needed and maintain records of any policy changes.
  • Complete writing of policies, instructional manuals and flowcharts in line with company standards.
  • Keep accurate drafts of policies and manuals in existing organizational method.
  • Update and organize online policies and procedures on the company intranet website as needed.
  • Assist with other corresponding projects/duties as needed.
 
Skills:                                                                                                                                                                      
  • Experience delivering high-quality documentation with deep editing details.
  • Ability to summarize complex processes with multiple stakeholders and create workflow diagrams.
  • Strong knowledge of Microsoft Office products such as Word, PowerPoint and Visio.
  • Familiarity with SharePoint publishing features preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work with limited supervision.
  • Strict attention to detail.
  • Strong time management and organizational skills.
  • Strong research skills.                                                                                                                                         
 
Education and Certifications:
  • B.A. /B.S. Degree in English, Communications or equivalent.
  • 3 years of technical writing or related experience.