Previous Job
Desktop Client Sup Analyst
Ref No.: 18-20332
Location: BURLINGTON, Massachusetts
Scope of Work
Desktop Support Analyst I is responsible for providing first level support to users of various desktop applications such as Microsoft. Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications. Bachelor’s Degree or equivalent.
1-2 years related work experience.

This is a driving position must use own vehicle and pass motor vehicle check.

Position Summary
¿ Provide technical support on operational or maintenance aspects of system equipment.
¿ Diagnose mechanical, hardware, software and systems failures, using established procedures.
¿ Basic technical understanding of Wi ¿ Fi networks, switches and routers.
¿ Perform remote, on-site or in-house servicing and/or repair of company products/services.
¿ Toshiba laptop running Window 7 / 10, Microsoft Office 2013, Internet Explorer 11
¿ Wyse Thin Appliance using Citrix
¿ Signature Capture Device
¿ Receipt Printer
¿ Corded Scanner
¿ Netgear/Aruba Router

Basic Qualifications
¿ High school diploma or equivalent
¿ One year technical support experience
¿ One year customer service experience

Vineet Jha