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HelpDesk Specialist
Ref No.: 18-19209
Location: Boston, Massachusetts
Job Details:
Title: - Help Desk Specialist
Location:   Boston, MA
Duration:  3 Months
 
Duties & responsibilities:
•             Installation of desktop software
•             Desktop hardware upgrades (replace hard drives, add memory, peripherals)
•             Remediation of viruses/malware
•             Physical inventory of computers (desktops/laptops) and printers
•             Moving of computers and printers (personnel move)
•             Troubleshooting of computer hardware/software issues
•             Use of imaging software to create/restore images for laptops and desktops
•             Inventory management of desktops/laptops in ServiceNow
•             Support for Windows 7, Windows 10 and Mac OS
•             Experience in use of remote support application (e.g.  Bomgar)
•             Basic support for Microsoft Office 2016
•             Audio/Visual support for conference rooms
•             Basic understanding of Active Directory and networking
•             Strong customer support skills and a focus on communication and collaboration with Helpdesk staff as well as IT Department application groups.
 
Warm Regards,
Shashi kumar
cid:image001.png@01D39900.54946F20
13454 Sunrise Valley Drive, Suite 120, Herndon, VA 20171
Direct: 201 497 1021 Fax: 703-935-0339
shashik@LanceSoft.com | www.LanceSoft.com
Contingent Workforce | Enterprise Solutions | Engineering Services