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Desktop Support
Ref No.: 18-19185
Location: Marshalltwon, Iowa
Job Description:
 
This role is focused on level-2 support for innovation center and conference room facilities configured with Chrome devices and video conferencing capability.   The ideal candidate must have excellent customer service and communications skills. 
 
Candidate must be able to:
 
  • Answer customer questions about room scheduling and assist customers in reserving facilities/resolving scheduling conflicts.
  • Configure/setup rooms to meet customer requirements.
  • Assist trainers with software installation in the learning center, assist customers with system setup/login, network access, and videoconferencing.
  • Escalate system issues to appropriate support area for quick resolution.
  • Maintain a positive outlook, be professional, and provide excellent customer service.
  • Greater detail is outlined in the skills matrix below.
  • Work during core business hours of 8:00 AM – 4:30 PM, Monday - Friday, not to exceed a 40-hour work week.
  • At least 1 year of relevant experience working in a technical IT environment.

Regards,
Lakshmi V
Lancesoft. Inc
703-889-6734