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Application Support Analyst
Ref No.: 18-19114
Location: Boston, Massachusetts
DUTIES & RESPONSIBILITIES
  • Serve as SMEs for all technical aspects of the HASTUS application
  • Interface with technical resources from the software vendor (GIRO, Inc.)
  • Troubleshoot technical and functional issues with users
  • Administer HASTUS User Permissions (new user establishment and user permission updates)
  • Migrate data from lower regions to Production
  • Release installations & promotion to Production
  • Maintain existing technical specifications and help determine need for all change requests
  • Create and Maintain HASTUS application support technical user documentation
  • Manage and Maintain foundational HASTUS data elements/definitional items
  • Create database snapshots / simulations for testing / training purposes
  • Develop and Support of HASTUS OIGs/OIRs/Control Files for integrations
  • Develop and Support of integrations using HASTUS Connect / Web Services / Batch Processing
  • Gather/document business and functional requirements from business line stakeholder for monthly/quarterly application enhancements
  • Maintain version control of schedules, HASTUS OIGs/OIRs/Control Files, reports & HASTUS data elements

EDUCATION AND/OR EXPERIENCE
  • A Bachelor's degree from an accredited institution in Computer Science or related field.
  • Three (3) years of experience in software application support.
  • Experience in enterprise system and/or application administration
  • Experience with application development, database design or database administration using Oracle or an equivalent enterprise-level database platform.
  • Experience with Transit Service Planning / Transit Scheduling / Transit Daily Operations Management systems strongly preferred.
  • Experience with the HASTUS application suite (especially the Geo, Vehicle, Crew, Bid, and Daily modules) strongly preferred.
  • Experience / foundational knowledge of GIS a plus.
  • Ability to write SQL queries (joins, tables, etc.) strongly preferred.
  • Advanced Excel skills (VMA and macros).
  • Strong interpersonal skills to interact with end-users and project team members.
  • Strong oral and written communication skills.
  • Effective organizational, analytical, multi-tasking, time management and documentation skills.
  • Experience with Timekeeping / Payroll integrations strongly preferred.