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Help Desk Analyst
Ref No.: 18-19000
Location: Durham, North Carolina
Title: Help Desk Analyst (559187) 
Location: Durham NC
Duration: 12 Months

Job Descrption:
Client requires the services of six (6) Application/Production Support Help Desk analysts  to assist with production support analysis and resolution of user issues.
 This is an Application/Production Support position where selected candidates will support the application by assisting outside customers who are accessing the system.  This role also requires a high level of customer experience, and is not a hardware based help desk role. This position acts as a member of the Operations and Maintenance Support Team responsible for monitoring system issues by diagnosing the root cause and resolving issues for escalated user issues from Tier I triage analysts.

  • Experience and knowledge of browser-based applications
  • Experience researching, analyzing and interpreting automated system problems
  • Experience working in a Application/Production Support based (not hardware) help desk environment
  • Broad knowledge of the application and functionality
  • Experience writing and running SQL queries
  • Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions