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Desktop Support
Ref No.: 18-18953
Location: Marshalltown, Iowa
Title: Desktop Support (570914)
Position Type: 6 Months Contract
Location: Marshalltown, IA 50158

Job descrption:
Will performs all roles of a Desktop Support staff.  Will be first contact for Support tickets and will assist Desktop Support 3 staff with hardware issues and imaging staff desktop equipment
This role is focused on actual desktop support and not help desk phone support.  The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
Candidate must be able to:
  • -Handle difficult situations with clients and turn them into a win for the desktop support team
  • -work trouble tickets from system
  • -be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
  • -solve issues desk side and through remote desktop
  • -answer how to questions and resolve issues related to applications, printers, connectivity
  • -setup and install new PC's,
  • -maintain a positive outlook, be professional, and provide excellent customer service
  • More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study
Skills required:
  • Ability to work independently and take initiative in resolving desktop issues
  • Experienced in PC (desktop/laptop/thin client) support - both desk side and remote
  • Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting
  • Ability to troubleshoot issues with Microsoft Office 2010/2013/2016
  • Ability to troubleshoot issues with browsers – Chrome, Microsoft IE 11/Edge
  • Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software
  • Experienced in Windows networking TCP/IP configuration and troubleshooting
  • Ability to modify system registry (regedit)
  • Printers - hardware maintenance (toner/maintenance kit replacement
  • Printers - troubleshoot network printer connectivity issues
  • Experienced in Google device (Chromebox/Chromebook) support
  • Experienced in support of the Google Office Suite of products
  • Thorough understanding of Microsoft Active Directory – Users and Computers (particularly working with computer objects)
  • Ability to use industry standard remote tools - preference for SCCM
  • Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and SecureDoc WinMagic
  • Experience with Windows 7 to Windows 10 migration
  • Industry certification (A+, Network+, MCP, etc.)