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Business Systems Analyst - ServiceNow
Ref No.: 18-18924
Location: Minneapolis, Minnesota
Title: Business Systems Analyst - ServiceNow
Duration: 05 Months with possible extension
Location: Minneapolis, MN
 
Details: Our client, a national financial leader, is looking for a Business Systems Analyst with ServiceNow experience. In this role, you will gather, analyze, document and manage user requirements (both functional and non-functional) to effectively recommend technology solutions that best address the requirements.
 
MUST HAVE SKILLS/EXPERIENCE:
  • Experience as a BSA
  • Experience in ServiceNow ITSM modules (Incident, Problem, Change, IT Asset Management, Service Catalog, CMDB)
  • Testing experience
  • Knowledge of project methods and processes
  • Knowledge and awareness of software quality
  • Strong experience evaluating constraints, risks and dependencies
 
SKILLS/EXPERIENCE:
  • Strong analytical, conceptual and problem-solving skills
  • Strong documentation skills with attention to detail
 
RESPONSIBILITIES:
  • Gather, analyze, document and manage user requirements (both functional and non-functional) to effectively recommend technology solutions that best address the requirements.
  • Identify potential solutions for the business and provide input to issues or risks (through solid knowledge of the business and user requirements).
  • Identify project interdependencies and communicate requirement/scope issues and participate in driving them to resolution for inclusion in the functional specifications.
  • Act as the liaison between the business and IT organizations.
  • Document business requirements and perform technical analysis of business requirements.
  • Problem solve and troubleshoot as part of a larger project team.
  • Ensure that clear, concise requirements have been captured.
  • Participate in testing, drive issue resolution, support the implementation check-out process and develop all procedural documentation and manuals.
  • Translate business requirements into user requirements for ServiceNow enhancements to create detailed system requirements.
  • Manage all changes to user requirements and system requirement source documents.
  • Ensure appropriate bi-directional tracing of project modifications back to business and user requirements.
  • Assist with the development of the testing strategy and plan thorough requirements testing.
 
Regards,
 
Gaurav Vatsa
13454 Sunrise Valley Drive, Suite 120, Herndon, VA 20171
Direct: 703-889-6667 | Fax: 703-889-6500
GauravV@LanceSoft.com  | www.LanceSoft.com
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