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Catalogue & Portal Developer (1912201387)
Ref No.: 18-18872
Location: Remote, California
Position Description:

Work hours: 8:00 EST – 5:00 EST Monday - Friday
Location: Remote
Duration: 5 Months
Contract to Hire: Possible - based upon performance

Top 3 Skills:
Service Catalog
Service Portal
Workflow & Scripting

Job Description:
Position Overview:

This position should be used for individuals who are actively and regularly meeting with and presenting to clients.
The resource will be responsible for managing a wide variety of ITSM initiatives.
Most of the initiatives are related to the core (Incident Management, Problem Management, Change, Svc Catalog, etc.).
Solution includes the technical architecture, solution design based on customer requirements, management of all development and solution delivery activity.
This role is accountable to ensure that solution testing occurs across SDLC environments, and that solution integration to other environments and production maintains platform stability.
This role will create & modify applications specific to client needs.
Provides and implements information technology (IT) systems strategy, development and/or integration services to external clients.
Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
Follows processes and operational policies in selecting methods and techniques for obtaining solutions.
Performs in both a people management capacity and a technical leadership capacity.
Acts as advisor to subordinate(s) to meet schedules and/or resolve technical problems.
Develops and administers schedules, performance requirements; may have budget responsibilities.

Skills, Experience & Qualifications:
BA/BS degree in Computer Science, Engineering or related field
2+ years Hands-on experience on ServiceNow data configuration.
Foundation Data load
Module specific configuration
Incident, Problem and Change Management
Service Level Management
Service Catalog
CMDB and Asset Management
Knowledge Management
User Administration - Roles, Groups etc.
Understanding of Domain structure in Multi-tenant Environments
ServiceNow Scripting, Policies/Actions and Business Rules
Javascript, HTML5, CSS-SCSS, Bootstrap, Adobe Illustrator, Ability to travel whenever needed to support key clients
Expert Knowledge of MS Office Applications primarily MS Excel, CSS Grids, Frameworks.
Proficient communication skills with the ability to interact independently with various Project teams and clients.
Prior experience in IT Services including but not limited to Service Desk or Technical Support.
Independent learner and team player.
ServiceNow Certified