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Service Line Director Behavioral Health - DH
Ref No.: 18-18530
Location: Elmira, New York


Responsible for all administrative aspects of clinical patient care and support activities within Arnot Health's Mental Health Services. Director will implement policies and procedures including definition of clear lines of responsibility and accountability within departments and various levels of personnel. Director, together with the Medical Director, is accountable for maintaining the quality of patient care services and providing direction and support to staff at all levels. As a member of the System's Management Team, the Director will carry out a wide array of internal and external leadership roles to foster the success and mission of Arnot Health. The Service Line Director of Behavior Health will collaborate with mental health partners to address local and regional mental health needs; strategically address systems for diagnosing, treating and supporting patients with mental health conditions; and maximize the role of Arnot Health in improving mental health services in the Southern Tier. The position is responsible for administering, and executing all deliverables involving grant awards pertaining to mental health. Reports to the Vice President/Site Administrator, SJH.

Works with physicians and staff to ensure that the service line systems and programs function effectively and efficiently.

Participates in development of long range plans for growth of the Behavioral Health service line.

Communicates organizational vision and goals to system's staff, including physicians, in order to facilitate team/infrastructure unity and motivate individuals.

Establishes and maintains Strategic plan; identifies needs and makes recommendations to refine and improve program when necessary.

In coordination with Senior management, develops expectations for project teams and provides direction/mechanisms for expectations to be met.

Reviews all data and findings to understand and resolve operational, clinical, and financial issues which impede program goals.

Provides for assistance with implementation of recommendations; initiate and support resolution of issues and conflicts in order to meet program goals.

Develops and participates in implementation of marketing programs to enhance growth.

Maintains active communication management team, project team, and other personnel/resources involved in service line projects.

Determines referral source targets, identify needs of the referral sources and their patients and facilitate referral source education and relationship building.

Initiates, maintains, and supports physician engagement; develop yearly community programming calendar that promotes physician capabilities and facilitate execution of those events.

Maintains on going communication vehicles to update key physicians, facilitate key issues / barriers and support program goals and objectives.

Demonstrates and facilitates employee customer service.

Provides major input into effective marketing of service line to community, employer group and other professional/civic organizations as needed.

Is responsible for the management of all staff and direct supervision and professional development of assigned clinical, managerial and support staff, i.e., program coordinators, nursing managers, psychiatric social workers, activities staff, secretarial staff and psychology staff.

Maintains a working knowledge of all professional and policy developments that influence and impact on the operations of all mental health programs. Familiarity with the requirements of the DNV, HCFA, NYSDOH, NYSOMH, NYS Mental Hygiene Law, Mental Hygiene Legal Services, NYS Commission on the Quality of Care for the Mentally Disabled, and any other federal, state, and local regulatory agencies is essential.

Is responsible for the financial planning and monitoring of the department's budget. Educates and works closely with subordinate staff to maximize patient care revenues and minimize operational expenditures.

Develops and implements policies and procedures for the department to ensure effective and efficient operations and beneficial patient care services. Responsible to monitor and administer policies, which include most areas of routine departmental operations.

Assists the Vice President/Medical Affairs in the recruitment and retention of psychiatric medical staff.

Defines and implements with the Medical Director, psychiatric services provided in the Emergency Department, Medical/Surgical Units, and SNF. Manages the support personnel and operations to accomplish these objectives.

Develops and maintains an appropriate quality assurance program involving and educating staff at all levels of the planning, data collection and monitoring steps. Fosters a process which includes the Performance Improvement philosophy and involves other departments in the Hospital.

Coordinates and monitors all activities associated with students performing internships and maintains appropriate contracts with academic institutions.

Coordinates the preparation of all repots and data as required by the System and external agencies.

Pursues membership on community advisory boards and committees which fosters the mission and interests of Arnot Health.

Reviews and approves all clinical programming and staff responsibilities and/or assignments within the program.

Ensures the confidentiality and respect of all patients and that the physical environment is safe and healthy for patients, staff, visitors and volunteers.

Responds to "Court Hearing Requests” and "72 Hour Notices to Leave” for psychiatric patients. Assures that appropriate contacts and paperwork are completed with the Hospital's attorney, Mental Hygiene Level Service and the patient's family/significant others.

Promotes and fosters the mission and philosophy of Arnot Health during performance of job duties and community activities.

Performs other related duties as assigned.

Is responsible for attending all annual mandatory educational programs as required by position.

Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with the Arnot Health.

It is understood that this job description lists typical duties for the classification and is not to be considered inclusive of all duties, which may be assigned.
Master's level degree in Social Work, Nursing, or other related field. Membership and/or Certification in the National Association of Mental Health Administrators is preferable.

Minimum of five years' experience in the management of mental health programs, either inpatient or outpatient, three of which includes direct supervision of employees and interaction with psychiatrists. Experience with financial and personnel management in a healthcare setting. Understand Performance Improvement as it relates to improved patient care services and staff team development.

Basic Life Support (BLS) required within 90 days of hire date.

Good mental and physical health. Assists unit personnel in restraining out of control patients following unit protocols as needed.