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Desktop Support Specialist
Ref No.: 18-18099
Location: Southfield, Michigan
Job Title:             Desktop Support Specialist
Location:             Southfield, MI, 48075

  • Responsible to deliver outstanding service to both internal and external customers
  • Resolve customer technology incidents and requests in a timely manner to comply with Service Level Agreements.
  • Document and clearly communicate technical solutions in a user friendly professional manner.
  • Install, configure and troubleshoot hardware including but not limited to desktops, laptops, IP phones and peripherals.
  • Install, configure and troubleshoot software packages, operating systems, and company designed applications.
  • Record, track and maintain equipment inventory.
  • Work as part of a team in providing guidance and support to L3 teams.
  • Recommend proactive measures to reduce overall impact or potential impact of future incidents.
Ability to take on new tasks and learn new technologies in a fast-paced work environment.

Key Result Areas: Create Standard Operating Procedures for existing and new systems and functions. Recommend proactive measures to reduce overall impact or potential impact of future incidents.

Qualifications. Your Experience and Know-How:
  • 3+ years of experience in a Desktop Support role
  • Advanced knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN)
  • Experience troubleshooting hardware and software issues related to laptops, desktops, and printers.
  • Advanced knowledge of Microsoft Windows Operating Systems. (Windows 7 to 10; Server 2008 to 2012).
  • Experience with Microsoft Applications such as Office and Skype for Business
  • Experience working within a corporate or enterprise environment
  • Experience imaging and configuring laptops and desktops for customer deployment
  • Must be able to work flexible hours and weekends as needed
  • Very Strong troubleshooting, analytical, organizational and communication skills

Preferred Qualifications:
  • Bachelor's Degree in Computer Science, Computer Engineering, Information Systems or equivalent preferred.
  • Industry certification such as CompTIA A+, Network+, Security+, MCP, MCSE, etc.
  • Experience with Apple products and Mac OSX.
  • Knowledge of Virtual Machines such as Parallels and Virtual Box
  • Experience with System Center Configuration Manager (SCCM)
  • Ability to write scripts to automate processes in DOS, Bash or Applescript
  • Experience with Cisco or Avaya Telephony hardware
  • Experience working with VPN solutions such as RSA, Cisco or OpenVPN

For more details - please contact on:
Vikram Singh