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Service Desk I
Ref No.: 18-17941
Location: Columbus, Ohio
Job Title : Service Desk I
Location : Columbus, OHIO
Duration : 12 Months

Responsibilities:
  • Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
  • Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
  • Escalate problems in accordance with defined procedures.
  • Assist users through problem solving steps
  • Use technical databases to research problems and talk with co-workers to research problem and find solution.
  • Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
  • Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
  • Communicate accurate and useful status updates.
  • Manage and report time spent on all work activities.
  • Follow quality standards.
  • Ability to work in a team environment
  • Complete assigned tasks.
  • Strong communication skills; both written and spoken

Required Skills:
  • 3 + Years of Experience Call Center Support
  • 1 Year of experience in Help Desk technical Support
  • 4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
  • Excel Skills

Preferred Skills:
  • Experience with ServiceNow or similar ticketing system.