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IT Enterprise Business Analyst
Ref No.: 18-17859
Location: Atlanta, Georgia
IT Enterprise Business Analyst 
Atlanta, GA
Long term Contract

Job Summary:
Under general supervision, analyzes enterprise-wide customer business needs and participates in the planning, design and implementation of new or enhanced systems that may serve multiple state entities.
Job Duties and Responsibilities:
Analyzes cost effectiveness of automating business processes and modification of existing systems
Analyzes operations to determine business requirements and needs
Analyzes science, engineering, business, and all other data processing problems to determine feasibility and cost effectiveness of technology solutions
Documents business processes for users of new or upgraded system
Works with business owners, IT managers, staff, and vendors in order to provide timely and efficient IT coordination of security services to meet agency needs.
Receives additional training, as required, to gain full proficiency and experience in all areas Unit
Perform other assignments as required.

Minimum Training and Experience:
Bachelor's degree in a related field from an accredited college or university AND Two years in a related position OR Associate's degree in a related field from an accredited college or university AND Three years of related experience, Two years of which in a related position OR Two years of experience at the lower level IT Business Analyst 1 (ITP180) or position equivalent.
Preferred Qualifications:
Preference will be given to applicants who in addition to meeting the minimum qualification possess the following:
Knowledge of MLAB/Apollo
Ability to share consistent information flows
Clearly articulates and documents business requirements
Provides an excellent customer experience by responding to users’ needs promptly and communicating effectively, providing workarounds when problems cannot be immediately resolved, minimizing users’ downtime, educating and assisting users to improve productivity; and providing necessary instructions and documentation to users
Monitors and manages service desk tickets, identifies recurring problems
Knowledge of REMEDY Ticketing tool
Prior experience with Airwatch, Telecommunication Telecommunication devices and installation
Competency in call center tracking tools
Prior experience supporting customers in use of application software
Proficiency in using support software tools
Customer service orientation and/or prior customer service training