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NCDOT - Service Support Analyst- Senior
Ref No.: 18-17772
Location: Raleigh, North Carolina
Title: Service Support Analyst- Senior (570086)
Position Type: 9+ Months Contract
Location:  Raleigh NC

Job descrption:
The purpose of this position is to function as a Helpdesk Analyst providing consultation, support, and/or training to clients of computer or other information technology based system.  May provide routine and non-routine support for a broad range of information related technologies, or may provide in-depth support for a narrowly defined area of technology.

  • Experience with HEAT Call Tracking or similar tool, Avaya or similar call distribution tool, Microsoft Windowns, Office 2010/2013/2016, O365.
  • Experience and thorough knowledge in Active Directory administration, such as, creation/modification of accounts
  • Ability to manage tasks and meet schedules; ability to write technical documentation that is easily understood by staff and customers.