Title: Service Support Analyst- Senior (570086)
Position Type: 9+ Months Contract
Location:  Raleigh NC

Job descrption:
The purpose of this position is to function as a Helpdesk Analyst providing consultation, support, and/or training to clients of computer or other information technology based system.  May provide routine and non-routine support for a broad range of information related technologies, or may provide in-depth support for a narrowly defined area of technology.

Skills:

• Experience with HEAT Call Tracking or similar tool, Avaya or similar call distribution tool, Microsoft Windowns, Office 2010/2013/2016, O365.
• Experience and thorough knowledge in Active Directory administration, such as, creation/modification of accounts
• Ability to manage tasks and meet schedules; ability to write technical documentation that is easily understood by staff and customers.