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Collections Representative
Ref No.: 18-17376
Location: Grand Rapids, Michigan
Job Title: Collections Representative
Location: Grand Rapids, MI, 49546

  • 2 years’ experience required.
  • Under minimal supervision, performs collection calls to delinquent customers to obtain payment commitments in accordance with departmental, investor, and legal guidelines. Reviews, negotiates, and recommends actions for proposed foreclosure or repossession alternatives.
  • Monitors delinquencies, foreclosures, and bankruptcies to ensure compliance with guidelines. Identifies, evaluates, and resolves reasons for delinquency. Conducts research, evaluates data from multiple sources, and makes strategic actionable decisions.
  • Utilizing multiple computer applications, accurately records all collection efforts and information gathered from customers and other sources.
  • Reviews daily reports to identify job performance and tasks and ensures completion of all projects and tasks assigned.
  • Requires high school diploma or equivalent with 4 to 5 years’ experience in customer service or collections.
  • Requires detailed knowledge of collection processes and procedures.
  • Requires the ability to communicate effectively in both oral and written form and the ability to effectively negotiate.
  • Requires attention to detail and the ability to perform advanced computer and data entry skills and mathematical and analytical skills.
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