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Business Process Analyst, Associate
Ref No.: 18-17193
Location: San Diego, California
Qualcomm provide integrated solutions for mobile phone products worldwide. Customer engineering supports customers with all aspects of embedded system development. This includes assisting internal and external customers by providing support for data entry & analysis in multiple business systems and responding to basic email questions from internal and external customers. The Associate Business Process Analyst will take direction from multiple people for engagement within the appropriate system The Associate Business Process Analyst needs to posses excellent communication and interpersonal skills in executing the job. The ideal candidate is responsible for responding to customers request internally and externally for their testing lab support, scheduling and documentation. The candidate must be able to work in a team environment and have a strong sense of ownership and responsibility.
Minimum Qualifications:
Minimum of 1+ year experience in Business Application Software. Salesforce is a plus PC skills with Microsoft Office applications especially excel. Excellent written and verbal communication in English Excellent communication & interpersonal skills with the ability to multitask Proven ability to work in a dynamic, multi-tasked environment, and with customers Ability to work independently with minimal direction
Preferred Qualifications:
Experiences in the following are a big plus: Experience with Salesforce Customer service experience Excellent documentation skills.
Education:
Required: Associate Degree in Business or Information Technology or Management