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Help Desk 1
Ref No.: 18-16943
Location: Strongsville, Ohio

• Seeking IT professional with an eager, positive attitude and ability to work as a team player
• A 4-year degree in Computer Science, Engineering, or related discipline or equivalent work experience
• Technical support experience in a computer-related area
• Knowledge of commonly used concepts, practices, and procedures in the IT field
• Knowledge of computer hardware & software including Windows & server operating systems, tools & utilities
• Successful completion of the IT Entry Logic and Problem Solving Test
• Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions
• Availability to work rotating shifts and holidays and be on-call
• Strong analytical, communication, problem solving, and organizational skills
• Ability to work without close supervision while ensuring that tasks are done effectively and consistently
• Strong verbal communication skills, including the ability to document operations procedures
• Ability to effectively work independently or in a team environment
• Ability to effectively interact with a diverse user base