Previous Job
Ref No.: 18-16578
Location: Boston, Massachusetts
Job Details:
Technical Writer
Worksite Address: Boston, MA 02116
Engagement Length: 3 months
Renewable: _Yes__
Hours per Week: 40


The technical writer will be responsible for producing high-quality documentation that contributes to the overall success of IT Operations.

  • Work with IT Operations (Desktop, Server and Network Teams) to obtain an understanding of products and the documentation requirements.
  • Document process workflows and update existing ones as needed.
  • Update and improve on existing documents as needed and work with subject matter experts to document new processes, work instructions, knowledge base articles or other documentation.
  • Edit technical specifications and requirements to improve quality and clarity of the documentation
  • Ensure technical information is well structured and flows well through documents
  • Determine any duplication and/or what documents can be combined.
  • Create user documentation for a variety of systems, including how-to guides and instruction manual for various audience comprehension
Required Qualifications:
  • Understanding of IT Software & Technologies
  • MS Office Suite, with advanced Microsoft Word skills, including styles, multilevel lists, tables, indents, spacing, pagination, pictures, table of contents, etc.
  • Experience mapping processes using Visio or similar tools
  • Proficiency in image-capture software, such as SnagIt
Desired Qualifications:
  • Experience with ServiceNow Knowledge Base module

Thanks & Regards,

Manasa Jampala
Senior Executive – US Staffing

Contingent Workforce | Back Office Services | Enterprise Solutions
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