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ServiceNow Analyst
Ref No.: 18-16321
Location: Minneapolis, Minnesota
Title: ServiceNow Analyst
Duration: 17 Months with possible extension
Location: Minneapolis, MN

Details: Our client, a national financial leader, is looking for a Database Analyst to perform analysis of ServiceNow data to understand and ensure compliance with CMDB and Asset Management processes. In this role, you will develop metrics and reporting tools that can be used to measure data quality, data completeness and process compliance.

MUST HAVE SKILLS/EXPERIENCE:
  • Experience working with ServiceNow in Asset Management role
  • Experience building Models, Licenses, Counters
  • Experience working with entitlements and software catalog
  • Strong experience working across teams to ensure compliance with CMDB / Asset management processes and standards
  • Experience in a business analyst role, particularly in data analysis and report creation in ServiceNow
  • Experience developing metrics and reporting tools that can be used to measure data quality, data completeness and process compliance
  • Experience creating dynamic presentations and high-quality reporting for all levels of management throughout project lifecycle
  • Microsoft Office Suite proficiency, particularly Excel

SKILLS/EXPERIENCE:
  • Strong interpersonal skills with the ability to establish and maintain professional relationships with project personnel/stakeholders
  • Ability to communicate clearly and confidently with all levels of the organization
  • Strong organizational skills with attention to detail

RESPONSIBILITIES:
  • Perform analysis of ServiceNow data to understand and ensure compliance with CMDB and Asset Management processes.
  • Lead process and data quality compliance activities, such as QA meetings, discussions of standards, and analysis to reinforce quality standards.
  • Develop metrics and reporting tools that can be used to measure data quality, data completeness and process compliance.
  • Help in the building of Software and Hardware models and assorted components (Licenses, Counters, Entitlements, etc.)
  • Coordinate/assist with training sessions for the new processes and systems.
  • Coordinate service, process, and procedure rollouts, track and report progress on adoption.
  • Create or assist others in the writing of user documentation, instructions, and procedures.
  • Create dynamic presentations and high-quality reporting for all levels of management throughout project lifecycle.

Regards,

Gaurav Vatsa
13454 Sunrise Valley Drive, Suite 120, Herndon, VA 20171
Direct: 703-889-6667 | Fax: 703-889-6500
GauravV@LanceSoft.com | www.LanceSoft.com
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