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Support Technician
Ref No.: 18-16318
Location: SPARKS, Maryland
Please send me your updated resume at nirupaj@lancesoft.com and you can also reach me at 703-889-6875.

Job Title:          TSG Support Technician with Driving
Location:          SPARKS MD 21152
Duration:          0-12 Months contract

Hours               5AM to 1:30PM (Mon to Fri)

 
Job Duties & Responsibilities:
 
  • Provides support activities in an assigned area.
  • Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems.
  • Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective.
  • Assist users to resolve computer related problems such as inoperative hardware or software.
  • Travel is required using one’s personal vehicle to provide Technology Support for Customers and to support UPS Core Technology solutions, UPS Small Package, Freight and SCS locations to supporting UPS technology infrastructure.
  • Willing to work various shifts, able to work five days per week with possibility of weekends as needed due to vacation coverage or planned weekend upgrades.
  • Associates Degree in Computer Science required Bachelors preferred and A+ certification required.
  • Proficient/Advance skills in Microsoft Office Access, Word, Excel and Outlook.
  • Strong communication (both verbal and written), problem solving, and decision making skills.
  • Ability to work with minimal supervision. Highly organized and detail oriented; ability to prioritize daily tasks
 
 
Desired Skills:
 
 
  • Must have a flexible schedule.