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Desktop Support Admin
Ref No.: 18-16164
Location: Memphis, Tennessee
Job Title-Desktop Support
Work Location-Memphis, TN

Duties and Responsibilities:
  • Participate in technical support for our users – via various methods such as remote tools, email, phone, and sometimes a site visit.
  • He/she should ensure that trouble tickets are handled in a timely and professional manner.
  • Actively participate in triage and support activities using the standard help desk process and approved software tool
Required Skills:
  • Experience with Windows 7 and 10 operating systems
  • Ability to work well under pressure.
  • Ability to prioritize workload and often work independently with minimal supervision.
  • Must have excellent communication skills, both verbal and written.
  • Participate in other duties as assigned/required.
  • Experience with Microsoft Exchange
Desired Skills:
  • Familiarity with using various tools like lifecycle management, software distribution, software monitoring – like SCCM, SCOM, group policies.
  • Citrix experience a plus

Ravi Teja
Lancesoft Inc.