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Avaya Administrator
Ref No.: 18-15782
Location: Lansing, Michigan
Maintains, analyzes, troubleshoots, and repairs telephone systems, software, hardware, and system peripherals.

This position administers the controlling software for both telephone PBX (Avaya Call Management System and Definity G3 System) and voicemail (Cisco Unity) systems serving 20K+ State employees. This includes the Avaya switch software that defines service options (e.g. number of lines, long distance calling privileges, characteristics of call centers, voicemail options, etc.)

Knowledge of telecommunications technology. Above average verbal and writing skills, poise, tact, diplomacy, self-confidence, ability to interpret and apply technical instructions and guidelines to job performance; extreme attention to details is essential.
  Skill Required / Desired Amount of Experience
Avaya System Administration (Moves, Adds, Changes) experience Required 1 Years  
Avaya Call Management (Contact Center reporting) experience Required 1 Years
Cisco Unity Voicemail experience Highly desired 1 Years
Remedy Ticketing System experience Desired 1 Years
Experience with Sharepoint Desired    
Experience with Changepoint Desired