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Windows Desktop Engineer
Ref No.: 18-15743
Location: New York, New York

The core responsibilities of this position include:
- Engineer/sustain existing/new desktop related technologies into the firm
- Ensure products meet the necessary security, supportability, performance requirements
- Ensure we meet our users expectations around user experience
- Create, review, maintain and update documentation.
- Provide 3rd line support to investigate & troubleshoot root causes.
- Dissemination of knowledge amongst peers.

Skills Required:
- Desktop/Laptop Hardware Knowledge and Management in an enterprise environment
- Deep technical understanding of Windows Desktop x64 operating systems up to and including Windows 10
- Scripting ability with PowerShell
- Experience designing technical solutions to meet complex business requirements
- Knowledge of common Windows Infrastructure i.e. Active Directory/GPO
- Strong troubleshooting mind-set (i.e. parsing event log, Sysinternals tools, analyzing memory dumps etc).
- Extensive experience with common third party tools used to manage/support large environments. i.e. Appsense/SCCM
- A good of understanding of how a modern browser works both from a desktop and networking perspective
- Ability to write technical and operational management documentation (system design and engineering documents, operational runbooks).